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22nd May 2025

Case study: Deep cleaning an iconic North East cultural venue

An elevated view of the inside the Theatre Royal with rows of empty red seats curving around the stage area, and a red carpeted floor with a vacuum cleaner.

Project overview:

When it comes to recognisable North East landmarks, they don’t come much grander and more illustrious than the Theatre Royal. Originally opening on Drury Lane in 1788 before moving to its permanent home on Grey Street in 1837, the historic cultural venue hosts hundreds of performances every year. But all of this activity takes a toll.

The team at the Theatre Royal approached us for a thorough deep clean of all of the carpets in the iconic building, removing any debris or damage accumulated over the course of hundreds of shows.

The challenge:

From the classic ruby red of the upper gallery to the elaborate red and gold patterning of the lower seating areas, restoring the theatre’s carpets to match their original look required meticulous attention to detail and industry-leading equipment working in tandem.

A Paul Dyson employee cleaning the carpets underneath a row of seats at the Theatre Royal.

The solution:

Having worked with big names in the hospitality sector such as The Holiday Inn and Staybridge Suites, we understand the stresses that carpets like these are subjected to over time. From drinks spills to chewing gum, hosting hundreds of visitors each night is sure to leave carpets with stubborn marks and stains.

To address this, we employed cutting-edge cleaning equipment that deftly removed any debris and trapped dirt from the significant footfall of crowds. As mentioned, chewing gum and other foodstuffs were also gently removed using specialist tools. We were incredibly careful not to damage the carpets, especially given their historical value.

We also made sure to carry out any cleaning works out of business hours to ensure minimal disruption to daily performances. After all, no one wants to hear high-power carpet cleaning equipment during a production of their favourite musical.

A Paul Dyson employee cleaning a plush red carpet with an ornate gold floral pattern.

The results:

Once the project was finished and our team moved out, the Theatre Royal’s carpets were fully restored to their original glory. While the flooring might not be the star of the show, it’s a supporting role that should not be underestimated.

After all, being able to walk into such a grand space and navigate to your seat without worrying about sticky, dusty carpets simply makes the experience that much more enjoyable. This project was a delight to complete, and we look forward to more like it.

Rows of empty, dark red theatre seats with wooden backs, set on a bright red carpet with an intricate gold floral pattern.

If you run a hospitality venue whose carpets could use some keen attention, contact our team and we can discuss your requirements.

Customer Reviews

“Great friendly service and excellent communication throughout. Would use this service again and recommend to friends and family.”

Jayne Jackson

“I had 2 sofa frames and 2 rugs cleaned by Paul Dyson. I could not fault the service and the results. Very courteous, professional and friendly. I also had a couple of stains on another carpet that they offered to do a spot clean at no extra charge. I will definitely use Paul Dyson again, and cannot recommend them highly enough.”

Sue Collings

“Amazing service, I wouldn't go anywhere else now”

Sophie Miller

"My knights in shining armour after flooding my downstairs, 2 rooms after running a tap and forgetting about it? Fabulous job and left me with a humidifier till it's all dried out... Thanks again"

Elaine Martin

"Spot on. Brought it up like new. Really clean and fresh."

Aimi Morgan

"Fantastic company left my carpet nearly new. Well worth the money and staff are really pleasant thanks"

Kirsty Beaty

"Fantastic results! Harry cleaned our carpets today and what a lovely lad. Reliable, fast And professional service. Carpets are like new."

Nikki Mobbs

"What brilliant service. Harry (son) went above & beyond expectations & the price was v reasonable too. I'd definitely recommend"

Liza Gallon

"Top job, these guys are really thorough and our carpet's like new. They got rid of marks that I couldn't budge. Lovely people as well - highly recommended."

Mark Gee

"Paul dyson came and cleaned my mam's carpet today the carpet came up brilliant would recommend these lads to anyone"

Julie Gibson

"Absolutely brilliant service. Pauls son Harry came this morning and throughly cleaned the carpets for me at a rental property in Gateshead. The previous tenant had allowed her cat to soil the carpet do a disgusting level. We have cleaned the house and the final job of cleaning and treating the carpets was down to Harry........all smells are now eradicated and a certificated treatment added to ensure the safety of future tenants.......can't recommend this company higher."

Kevin Goodfellow

"Thanks so much guys. Just had some professional pics taken of the community room we hire out at Shanti Bee and it's made such a difference having the floor professionally cleaned. Lifted the room and made it feel so much cleaner too!"

Radgie Rosie

"Great lads and absolutely fantastic service. Highly recommended."

Brendan Glennie

"Did a great job thanks so much. Very happy with the service."

Beth Armstrong

"Brilliant job in 2 bedrooms..and hall and stairs..excellent job..would recommend and use again. Thank you Paul"

David Ryder

"Excellent customer service from Harry Dyson today. Carpet looks great and smells wonderful too. I'm very happy."

Julie Nimmo

See Reviews

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