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15th June 2023

Case Study: The Grand Hotel, Tynemouth

The Grand Hotel cleaning

The Customer:

The Grand Hotel Tynemouth is a 19th-century built hotel that boasts a beautiful seafront view and modern accommodation for visitors to the North East. With a proud heritage in Tynemouth and playing host to an endless list of VIPs and celebrities since the late 1800s, The Grand Hotel is ideally situated for exploring the North East coastline and the many attractions that the region has to offer.

The Issue:

Cleaning and maintenance are of paramount importance to this hospitality client. Key sections such as the guest rooms, communal areas, entranceway, and outdoor area are in need of continuous upkeep and require a number of specialist services to maintain the carpets and upholstery within the 3-star luxury hotel and North East landmark.

The Solution:

We conduct frequent carpet cleaning and specialist upholstery stain removal to ensure that sand and debris are removed from the premise’s public areas and private rooms. In this particular case, we were confronted with carpets that had been affected by flood damage and a number of various stains from guests, including coffee, ground in dirt, and nail polish.

Our professional carpet cleaning team began the task by removing the carpet and underlay, draining any remaining water from the area, and disinfecting the subfloor. We wanted to ensure that the relaid carpet not only looked fresh but was unaffected by the contaminated water – guaranteeing that it was safe for customers.

Once the area was dry, we refitted the underlay and the carpet, cleaning and disinfecting at every stage to ensure it was well-cleaned and that it blended seamlessly with the rest of the room.

As a 3-star hotel with historical features, it was important to the client that the outside of the building reflected the grandiose and old-world interiors. We completed a soft wash on the sandstone in the front entrance and stairs. We used a specialist combination of soaps, hypo, and water for a gentle treatment, removing the build-up debris and algae from these century-old stones.

The Results:

This full day of treatment has given The Grand Hotel a new lease of life. With our continued service, the well-maintained exterior and interior flooring and upholstery provide visitors with a positive first impression of the establishment.

We service a number of hospitality venues across the North East of England.

If you’re a hotel or restaurant looking for floor or upholstery cleaning, get in touch with us today!

Customer Reviews

“Great friendly service and excellent communication throughout. Would use this service again and recommend to friends and family.”

Jayne Jackson

“I had 2 sofa frames and 2 rugs cleaned by Paul Dyson. I could not fault the service and the results. Very courteous, professional and friendly. I also had a couple of stains on another carpet that they offered to do a spot clean at no extra charge. I will definitely use Paul Dyson again, and cannot recommend them highly enough.”

Sue Collings

“Amazing service, I wouldn't go anywhere else now”

Sophie Miller

"My knights in shining armour after flooding my downstairs, 2 rooms after running a tap and forgetting about it? Fabulous job and left me with a humidifier till it's all dried out... Thanks again"

Elaine Martin

"Spot on. Brought it up like new. Really clean and fresh."

Aimi Morgan

"Fantastic company left my carpet nearly new. Well worth the money and staff are really pleasant thanks"

Kirsty Beaty

"Fantastic results! Harry cleaned our carpets today and what a lovely lad. Reliable, fast And professional service. Carpets are like new."

Nikki Mobbs

"What brilliant service. Harry (son) went above & beyond expectations & the price was v reasonable too. I'd definitely recommend"

Liza Gallon

"Top job, these guys are really thorough and our carpet's like new. They got rid of marks that I couldn't budge. Lovely people as well - highly recommended."

Mark Gee

"Paul dyson came and cleaned my mam's carpet today the carpet came up brilliant would recommend these lads to anyone"

Julie Gibson

"Absolutely brilliant service. Pauls son Harry came this morning and throughly cleaned the carpets for me at a rental property in Gateshead. The previous tenant had allowed her cat to soil the carpet do a disgusting level. We have cleaned the house and the final job of cleaning and treating the carpets was down to Harry........all smells are now eradicated and a certificated treatment added to ensure the safety of future tenants.......can't recommend this company higher."

Kevin Goodfellow

"Thanks so much guys. Just had some professional pics taken of the community room we hire out at Shanti Bee and it's made such a difference having the floor professionally cleaned. Lifted the room and made it feel so much cleaner too!"

Radgie Rosie

"Great lads and absolutely fantastic service. Highly recommended."

Brendan Glennie

"Did a great job thanks so much. Very happy with the service."

Beth Armstrong

"Brilliant job in 2 bedrooms..and hall and stairs..excellent job..would recommend and use again. Thank you Paul"

David Ryder

"Excellent customer service from Harry Dyson today. Carpet looks great and smells wonderful too. I'm very happy."

Julie Nimmo

See Reviews

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